Fableborne Adopts Helpshift: Enhancing Player Support
We’re thrilled to announce a major step forward in our mission to provide the best gaming experience for all of you. We’re integrating Helpshift, a top-notch digital customer service platform, into our game. Now, you can access our support system here.
Why are we making this move?
We want to be there for you while you’re immersing yourself in the world of Fableborne. No matter which time zone you are in, you should be able to look for an answer to your question and send us a ticket if you couldn’t find one.That’s why we’re integrating with Helpshift. Here’s what it means for you:
AI and Human Assistance: Helpshift combines AI and human assistance, allowing for instant resolution of many common issues. More complex problems are escalated to our dedicated support team.
Integrated FAQ Section: Helpshift has a comprehensive FAQ section where you can find answers to many common questions.
How to Use Helpshift
We’ve made sure that using Helpshift is as intuitive as playing Fableborne itself. To help you navigate, we’re including screenshots right on the platform. Here’s a quick guide:
Visit the Help Center: Head to https://pixiongames.helpshift.com/hc/en/ to access Fableborne’s Helpshift.
Explore the FAQs: Your first stop for any issues should be the FAQ section. We’ve packed it with answers to many common questions and it’s updated regularly.
Submitting a Ticket Step by Step
Here’s a detailed step-by-step guide on how to submit a ticket:
Access the Help Center: Visit https://pixiongames.helpshift.com/hc/en/ to access Fableborne’s Helpshift.
Locate the “Contact Us” Button: Look for the “Contact Us” button, located at the bottom of the Help Center page.
Fill in the Details: Upon clicking “Contact Us”, you will be prompted to fill out a form. Provide your name, your email address, and select the issue type from the dropdown menu.
Describe Your Issue: There will be a text box where you can describe your problem in detail. Please provide as much information as possible to help our support team understand and address your issue effectively.
Submit Your Ticket: After filling in all the information, click the “Submit” button to send your request to our support team. After that, we will receive your message, and you can close the chat. Our team will get back to you as soon as possible and you will receive the reply in the chat and to your email.
We’re excited about the integration of Helpshift in Fableborne and believe that it will greatly enhance your Fableborne experience. As always, we’re committed to making Fableborne the best it can be for our community.
If you have any other questions or concerns, remember that we’re here for you. Just head over to https://pixiongames.helpshift.com/hc/en/ and let us help you continue your Fableborne adventure!
Make sure to join us on our mission to build one of the best mobile Action RPGs! We are very excited to hear your feedback on Leaderboards and the current state of the game and cannot wait to see you in the game!
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Let’s embark on an exciting journey together, let’s #becomefableborne.
THE FABLEBORNE TEAM
